Frequently asked questions
Are your phone cases compatible with all phone models?
Our phone cases and accessories are designed to fit specific models. Please check the product description to ensure compatibility with your device before purchasing.
Do the cases provide real protection or are they just for style?
Our cases combine style and protection. They are made from durable materials to help protect your phone from daily drops, scratches, and impacts.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders, with no minimum purchase required.
How long does delivery take?
Orders are typically delivered within 7–10 business days, depending on your location and local customs processing.
What is your return and refund policy?
We offer a 30-day free return and refund policy. If you’re not satisfied with your purchase, simply contact our support team for assistance.
How can I contact customer support?
You can reach us anytime at support@phoneessential.store. Our team aims to respond to all inquiries within 24–48 business hours.